David P. Berg has served as our Chief Executive Officer and a member of our board of directors since October 2018. Prior to joining the Company, Mr. Berg served as Chief Executive Officer of Carlson Hospitality Group from May 2015 to March 2017, where he led the Carlson corporate center and managed the global hotel business. Previously, he served as Chief Executive Officer and Chief Customer Service Officer of Z Wireless from June 2013 to January 2014, as Executive Vice President and President of Outback Steakhouse from September 2011 to May 2013, as Chief Operating Officer of GNC Holdings Inc. from September 2009 to September 2011, and as Executive Vice President and Chief Operating Officer of Best Buy International from 2002 until 2009. He also served on the board of directors of Planet Fitness from September 2015 to May 2020. Mr. Berg received a B.A. in economics from Emory University, and a J.D. with honors from the University of Florida College of Law.
Chief Financial Officer and Chief Operating Officer
David L. Willis joined the Company as our Chief Financial Officer in July 2016 and served in that role until 2020, resuming the position again in January 2022. Mr. Willis has also served as our Chief Operating Officer since September 2019. Prior to joining the Company, Mr. Willis served as an Operating Partner for Riata Capital Group, LLC from October 2014 to July 2016, as Chief Financial Officer of Williams Industrial Services Group Inc. (f/k/a Global Power Equipment Group Inc.) from January 2008 to November 2013, and as a Senior Director at Alvarez & Marsal from September 2001 to January 2008. Mr. Willis received a B.B.A. in accounting from the University of Oklahoma and an M.B.A. from the University of Tulsa.
Chief Legal Officer, Chief Human Resources Officer, & Corporate Secretary
Gavin M. O’Connor has served as our Chief Legal Officer and Corporate Secretary since January 2020. His role was expanded to include Chief Human Resources Officer in October 2021. Prior to joining the Company, Mr. O’Connor served as Vice President and Deputy General Counsel for American Eagle Outfitters, Inc. from March 2018 to January 2020. From July 2010 to March 2018 he was at GNC Holdings Inc., where he served in various roles, including Vice President, Deputy General Counsel, Chief Compliance Officer and Corporate Secretary. Mr. O’Connor earned a B.A. in History from the University of Michigan and a J.D. from the University of Pittsburgh School of Law.
Jyoti A. Lynch has served as our Chief Information Officer since September 2019. Prior to joining the Company, Ms. Lynch served as Senior Vice President and Chief Information Officer of Jamba Juice from October 2017 to September 2019, as a Partner and Interim Chief Information Officer of Fortium Partners, LP from December 2016 to October 2017, and as the Chief Information Officer of Speed Commerce, Inc. from September 2011 to May 2016. Ms. Lynch earned a B.S. in Electrical Engineering at the Missouri University of Science and Technology, formerly known as the University of Missouri-Rolla.
Joel Larkin has served as Chief Development Officer since 2023. He joined the Company in 2019 as Regional Vice President and later serviced as Senior Vice President for Business Development. Mr. Larkin embarked on a start-up venture with Select Communications in 2001 to build Verizon Authorized Retail locations. After the business sold in 2012, he continued with the ensuing portfolio companies and served in roles that included Senior Vice President/Head of Stores, Vice President of Operations, and Vice President of Revenue Management as the business grew to more than 1000 locations. Mr. Larkin holds a B.A. from the University of Minnesota and an M.S. from Saint Mary’s University.
Julie Hauser-Blanner has served as Chief Franchise Officer since 2023. She previously served as our Senior Vice President of Operations, Field Training and Industry Relations since 2021 after joining the company in 2019 as a Regional Vice President. Before joining the Company, Ms. Hauser-Blanner was the Senior Vice President of Front Burner Restaurants from 2018 to 2019, President of Le Duff North America from 2017 to 2018, Senior Director of Restaurant Operations for Bass Pro Shops from 2015 to 2017, and Vice President of Global Operations for Bloomin’ Brands from 2012 to 2015. Ms. Hauser-Blanner earned her B.A. in Communication Arts from the University of Alabama at Birmingham.
Alexa Bartlett has served as a member of our board of directors since since August 2020. Ms. Bartlett is a Vice President at General Atlantic, focusing on investments in the firm’s Consumer sector. Prior to joining General Atlantic in 2020, Ms. Bartlett served as a Vice President at Warburg Pincus from 2016 to 2020. Prior to that, she was at Bain Capital, where she focused primarily on consumer and healthcare investments. Ms. Bartlett started her career in the Private Equity Group at Goldman Sachs. She also serves as a member of the board of directors of VEGAMOUR. Ms. Bartlett earned a B.A. in Engineering from Dartmouth College and an M.B.A. from Stanford Graduate School of Business.
Andrew Crawford has served as a member of our board of directors since August 2018. Mr. Crawford is a Managing Director and Global Head of General Atlantic’s Consumer sector. He also serves on General Atlantic’s Management Committee and is Chairman of the Portfolio Committee. Prior to joining General Atlantic in 2014, Mr. Crawford was at Advent International from 2003 to 2014, where he served as a senior member of the investment team focusing on the Retail & Consumer sector. He also serves as a member of the board of directors of Authentic Brands Group, Joe & the Juice, FORMA, Torchy’s Tacos and Buff City Soap. Mr. Crawford earned a B.S. in Business Administration & Accounting from Washington and Lee University and an M.B.A. from Harvard Business School.
Shaw Joseph has served as a member of our board of directors since August 2018. Mr. Joseph is a Managing Director at General Atlantic, focusing on investments in the firm’s Consumer sector. Since joining General Atlantic in 2012, Mr. Joseph has also been active in General Atlantic’s Technology sector. Prior to General Atlantic, he was an Associate at Hellman & Friedman from July 2007 to July 2010. He also serves as a board observer at Squarespace and a member of the board of directors of Torchy’s Tacos. Mr. Joseph earned a B.S. from the McIntire School of Commerce at the University of Virginia and an M.B.A. from Harvard Business School.
Dorvin D. Lively has served as a member of our board of directors since July 2021. Mr. Lively served as President of Planet Fitness, Inc. from May 2017 until 2022 and as Chief Financial Officer from 2013 until January 2019. Mr. Lively served as Chief Financial Officer of Planet Fitness, Inc. from July 2013 to May 2017. Prior to Planet Fitness, he held several roles at RadioShack from August 2011 to July 2013, including as Executive Vice President, Chief Financial Officer, interim Chief Executive Officer and Chief Administrative Officer. Prior to RadioShack, Mr. Lively was Chief Financial Officer of Ace Hardware Corp. His experience also includes previous positions as Maidenform Brands, Toys R Us, The Reader’s Digest Association and Pepsi-Cola International. Mr. Lively also serves as a member of the board of directors of Mister Car Wash, Inc. Mr. Lively earned a B.S. in accounting from the University of Arkansas.
Laurie Ann Goldman has served as a member of our board of directors since July 2021. Ms. Goldman most recently served as Chief Executive Officer of Avon North America from August 2018 to August 2019. Ms. Goldman has over 30 years of management and operating experience building consumer and retail businesses. She served as Chief Executive Officer of Spanx from 2002 to 2014. Prior to Spanx, she served in various marketing and operational leadership roles at The Coca-Cola Company for a decade. She also serves as a member of the board of directors of Joe & the Juice, ClubCorp, 101 Studios and Newlight Technologies. Ms. Goldman earned a B.S. from the Moody School of Communication at the University of Texas at Austin.
Nital Scott brings a wealth of experience including eight years at skin care and cosmetics company, Beautycounter, where she served as Chief Financial Officer from 2014 until 2022. During her time there, Beautycounter grew its revenue 12 times over. Prior to her tenure at Beautycounter, Scott held the position of Vice President of Investment Banking at Goldman Sachs for six years. Ms. Scott also serves on the board of directors for Welch’s. She earned an M.B.A. in finance from the UCLA Anderson School of Management and a B.A. in economics from UCLA.
